Certain homes encompass more than just furniture; they embody entire lifetimes.

When door-knocking, Jasmine Chan encountered a couple in their late 70s and early 80s. The pair had been living in the same landed home for over 50 years. With no children to support them and the husband recovering from a stroke, they had quietly adjusted to lead more frugal, simpler lives—handwashing their clothes daily and sleeping in the living room because they could no longer manage the stairs.

Most agents would have seen a sale; Jasmine saw a responsibility.

She gently recommended rightsizing to a more accessible HDB flat near the wife’s elderly mother. But the couple had no cash savings to fund the move. So Jasmine negotiated a 6-month rent-free extension with the buyers, giving them time to sell their property first and then use the proceeds for their next home.

She didn’t stop there. She bought them a washing machine, labelled all its buttons, and personally taught them how to use it. When they struggled to buy groceries, she attempted to teach them how to order online. However, when the task proved too difficult, she intervened and personally placed their grocery orders for two full months.

Even now, they continue to reach out to her whenever they need assistance with anything.

“It was never just about buying or selling,” Jasmine shared. “It was about ensuring they could live safely, comfortably, and with dignity.”

Throughout their property journey, Jasmine was there. She guided them in applying for the Proximity Housing Grant, coordinated timelines, provided budgeting advice, and ensured the move could happen without any stress.

For Jasmine, this represented more than just a transaction. It embodied a profoundly human transition, approached with clarity, kindness, and patience.

Jasmine’s real estate strategy is reflected in her perfect 5.0-star rating on ERA’s Property Portal, with clients characterising her as:

“A top-notch agent who consistently delivers exceptional results.”

“Instrumental in helping me achieve my investment goals.”

“Proactive, dedicated, and someone I trust implicitly with my properties.”

She’s one of the many ERA agents contributing to the brand’s 99.8% professional excellence rating, as rated by clients across Singapore.