In every aspect, it was a small deal. Yet the impact? Transformative.

For Ming Hao, being a trusted adviser involves more than just pursuing clients with million-dollar listings; it means being present for those whom others might overlook.

He initially encountered her, a middle-aged woman struggling with unemployment and health problems, when she was looking for assistance in renting out a room in her house. She was uncertain about how to price or stage the room and felt too shy to approach potential tenants because of language barriers.

Most agents would have walked away, but Ming Hao stepped in.

The house was in poor condition. The spare bed was unusable, and the wardrobe was damaged. Therefore, Ming Hao quietly repaired what he could. Observing her difficulty in assembling the new furniture she had ordered online, he approached her, put it together himself, and dedicated hours to assist her without expecting anything in return.

In his role as her agent, he provided guidance on fair pricing. When she decided to exclude standard items such as a table and chair, he respected her decision without judgment.

Because she struggled to communicate with tenants, Ming Hao personally escorted each individual who viewed the property—translating, advocating, and patiently guiding them through the process. It required almost two months and numerous viewings before the room was eventually rented.

“It hardly felt like work,” Ming Hao reflected. “I simply wanted to help her enjoy life a bit more comfortably.”

The rental provided her with essential income—modest but impactful. While others might view it as a low-value deal, Ming Hao recognised an opportunity to serve passionately.

“Was it difficult? Yes. Am I anticipating a big reward? No,” he shared after being recognised as ERA’s #2 in Best Customer Service among thousands of agents. “I simply wanted to assist sincere and humble individuals to improve their lives—even if it’s just by adding a side to their cai png.”

His story went viral within ERA circles, even earning praise from CEO Marcus Chu during the recent Asia Pacific Business Conference 2025.

“Picture yourself arranging room rentals, receiving a barrage of compliments from the CEO for two full minutes in front of all those high achievers,” he quipped. “My restless night before was justified, and I’m sure countless sleepless nights to come will be worth it.”

Although Ming Hao might not currently possess the connections for luxury deals or the endurance to knock on doors for 12 hours daily, he is steadily developing his career based on a more profound quality: sincerity.

What I can do now is to assist every one of my clients carefully, patiently, and tenderly, regardless of their profile or quantum.

The outcomes are evident. On ERA’s Property Portal, he consistently garners a 5.0-star rating, with reviews highlighting his professionalism, empathy, and meticulous attention to detail:

“Truly impressed by his professionalism and efficiency… found a tenant who matched my criteria within three days.”

“Earnest and attentive in understanding my situation.”

“Conscientious, clear communication, non-pushy, and he delivers.”

Ming Hao’s dedication is a reflection of a broader culture of excellence, contributing to ERA Singapore’s impressive 99.8% professional excellence rating from clients.

For Ming Hao, service transcends numbers; it embodies presence, patience, and the ability to make people feel recognised. In a fast-paced world focused on speed and scale, his narrative serves as a reminder that often, the most profound impacts arise from the simplest acts of kindness.